Privacy Policy

1. Introduction

Qualia LP ("Company," "we," "us," or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services (collectively, the "Services").

We are located at:

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Services.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account: Email address, name, password
• Subscribe to our newsletter: Email address, name
• Make a purchase: Name, email address, billing address, payment information
• Contact us: Name, email address, message content, any other information you choose to provide
• Complete a survey or form: Responses to questions, feedback, preferences

2.2 Information Automatically Collected

When you access our Services, we automatically collect certain information about your device and usage patterns, including:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring/exit pages
• Cookies and Tracking Technologies: Cookie identifiers, web beacons, pixel tags, and similar technologies
• Location Data: General geographic location based on IP address

2.3 Information from Third Parties

We may receive information about you from third-party services, such as:

• Payment processors (transaction details, payment status)
• Analytics providers (aggregated usage statistics)
• Marketing partners (campaign performance data)
• Social media platforms (if you interact with our social media content)

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide and maintain our Services: Create and manage your account, process transactions, deliver educational content
• Improve our Services: Analyze usage patterns, conduct research, develop new features and offerings
• Communicate with you: Send you updates, newsletters, marketing materials, customer support responses, and administrative information
• Process payments: Handle billing, process transactions, prevent fraud
• Personalize your experience: Customize content and recommendations based on your interests and behavior
• Marketing and advertising: Send promotional materials, display targeted advertisements, conduct marketing campaigns
• Security and fraud prevention: Monitor and analyze activity to detect and prevent fraudulent or unauthorized use
• Legal compliance: Comply with legal obligations, resolve disputes, enforce our agreements
• Analytics and insights: Generate aggregate statistics about our users and their usage of the Services

4. Legal Basis for Processing (GDPR)

If you are from the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data concerned and the context in which we collect it:

• Consent: You have given us explicit permission to process your information for a specific purpose
• Contract: Processing is necessary to fulfill our contract with you (e.g., providing the Services you purchased)
• Legitimate interests: Processing is in our legitimate business interests and does not override your rights
• Legal obligation: Processing is necessary to comply with the law

5. How We Share Your Information

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

• Payment processing (e.g., Stripe, PayPal)
• Email marketing and communication services (e.g., Mailchimp, SendGrid)
• Cloud hosting and storage providers (e.g., AWS, Cloudflare)
• Analytics services (e.g., Google Analytics)
• Customer support tools

These service providers have access to your personal information only to perform specific tasks on our behalf and are obligated to protect your information.

5.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or bankruptcy, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies, law enforcement).

5.4 Protection of Rights

We may disclose information when we believe it is necessary to:

• Protect our rights, property, or safety and that of our users or others
• Detect, prevent, or address fraud, security, or technical issues
• Enforce our Terms of Service or other agreements
• Investigate potential violations of our policies

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our Services and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of Cookies We Use:

• Essential Cookies: Necessary for the Services to function properly (e.g., authentication, security)
• Performance Cookies: Help us understand how visitors interact with our Services (e.g., Google Analytics)
• Functionality Cookies: Remember your preferences and settings
• Advertising Cookies: Deliver relevant advertisements and track campaign performance

Managing Cookies:

Most web browsers allow you to control cookies through their settings. However, if you disable cookies, some features of our Services may not function properly. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

When determining the retention period, we consider factors such as:

• The nature and sensitivity of the information
• The purposes for which we process the information
• Legal and regulatory requirements
• Whether we can achieve those purposes through other means

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest (SSL/TLS)
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Secure data storage and backup systems
• Employee training on data protection and security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

9.1 General Rights

• Access: Request access to your personal information and receive a copy
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to certain exceptions)
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request transfer of your information to another service provider
• Restriction: Request restriction of processing of your information
• Objection: Object to our processing of your information

9.2 Canadian Privacy Rights (PIPEDA)

As a Canadian company, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have the right to:

• Know what personal information we hold about you
• Access your personal information
• Challenge the accuracy and completeness of your information
• Withdraw consent for certain uses of your information

9.3 EU/EEA Privacy Rights (GDPR)

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority
• Enhanced rights to erasure ("right to be forgotten")
• The right to object to processing based on legitimate interests

9.4 How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in Section 15. We will respond to your request within the timeframe required by applicable law (typically 30 days). We may need to verify your identity before processing your request.

10. Email Communications and Opt-Out

We may send you various types of emails, including:

• Transactional emails: Order confirmations, receipts, account notifications (you cannot opt out of these)
• Marketing emails: Newsletters, promotional offers, educational content (you can opt out at any time)

To opt out of marketing emails, you can:

• Click the "unsubscribe" link at the bottom of any marketing email
• Update your email preferences in your account settings
• Contact us directly using the information in Section 15

11. Third-Party Websites and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit. This Privacy Policy applies only to information collected through our Services.

12. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

13. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction, where data protection laws may differ from those in your country. We are based in Canada, and your information may be processed in Canada or other countries.

By using our Services, you consent to the transfer of your information to Canada and other countries. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

14. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new Privacy Policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our Services

We encourage you to review this Privacy Policy periodically. Your continued use of the Services after any changes indicates your acceptance of the updated Privacy Policy.

15. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or our privacy practices, or if you wish to exercise your privacy rights, please contact us at:

We will respond to all requests, inquiries, or concerns within a reasonable timeframe, typically within 30 days.

16. Data Protection Officer

If you have questions about how we handle your personal data or wish to exercise your rights under GDPR or other privacy regulations, you may contact our Data Protection Officer using the contact information provided in Section 15.